Gönderi Süreci

When do I receive the product I have ordered?

Bank approval can be made immediately with your orders by credit card and your order can be immediately taken to the preparation stage. The payments you have made on your bank transfer orders are followed at the beginning of each business day when you check our accounts and the paid orders go to the preparation stage. If there is a problem during the purchase of the products in your order, all information about the product is sent to your email address registered by the authorities of our store. The products you buy are sent to the shipping company for delivery as soon as possible. After receiving the packages, the shipping companies deliver the packages to your address in the regions where delivery is made to the address within the period specified in the shipping option you choose, and to the corresponding shipping branch in regions that do not. They can be delivered to the address.
With which shipping company will my order be sent?

According to your preferred option, it will be sent with the most accurate company hired in your country.

There is no delivery service to regions that are marked with red or are not on the list. In addition, due to the security rules of military zones, delivery to address can not be made in these areas. Delays in deliveries may occur from time to time due to obstacles or decelerations in deliveries.

How can I know if my order has been delivered?

When your orders are shipped, the shipping information of your order is automatically sent to your registered email address in our system.

In addition, when you log in to our site, you can view your orders in the My Account section and see the status of your order instantly.

Will I pay a fee when I receive my order?There is absolutely no additional charge during delivery.
Please contact us if the shipping officer requests a fee.

 

What should I do if my order arrived defective or incorrect?

When your order is delivered to you, you should check if the external package is damaged and prepare a 'Damage Report' in case of any damage.
Another issue to consider in relation to the damage report are the statements made in the report by the shipping officers. For example, a report says' There is no damage to the package. The product is damaged and will be interpreted as not causing damage during transport and will cause problems during the change. Be sure to keep a record of your damaged product with full and correct words.

(For example: the product was checked and found to be damaged when I received it.)

In case of any damage you notice after receiving your order, you must inform your shipping branch immediately and request assistance to prepare a damage report. If you can not get the necessary help from the shipping branch, let us know.

As a result of the delivery of the product to which the shipping officer prepares the report, your change process will be completed quickly and you will be informed. IMPORTANT: You must send us your damaged product by the shipping company that delivered it to you.

My bill was not delivered with my order What should I do?

All orders delivered by shipment are delivered to the shipping company according to the invoice and the invoice.
Our official invoices are an integral part of your order. Your invoice will be delivered to you in a clear plastic bag outside the package where your order is placed.

If the invoice in this bag is not delivered by the shipping company for any reason, please remind the shipping agent and ask for it insistently.

For undelivered bills despite all your requests, write a report and inform us. We will make the shipping company find it as soon as possible or we will send you a copy of the stamp with the original.

Have not all the products been delivered to me in my order?


If your order contains more than 1 product, our shipments can be made in pieces.

The number of products must correspond to the number of products specified in the received invoice. A separate invoice is issued for each shipment.

If the products indicated on the invoice are not included in the package, ask the shipping officer to prepare a report and contact us.

What happens if no one is found at the address at the time of delivery?


If the shipping officer can not find anyone at the address, he will leave a "Shipping Notice" and return the shipment to the branch. In this case, the shipment must be received by the buyer of the branch within 3 days.

Can I change the name or address of the recipient after ordering?

You can change the name or address of the recipient if your order has not yet been sent. The shipping officer who will arrive at your address will perform the identity check and deliver it to the name you gave.

What should be considered during the delivery of the shipment?

You can open and control the package after signing the delivery receipt if you want when the shipping officer arrives with your order from our site.
If there is any inaccuracy or deficiency in the contents of the package, you can prepare a shipping report and return it or give us information.
In such cases, if you have any problems with the shipping officer, inform us immediately. We will take the necessary measures as soon as possible and your problem will be resolved. From which cities can I order?

You can order from anywhere in the world. We do not have any location limitation. The delivery of the products can only take place in the regions where the shipping company works. In cases where the contracted shipping company can not ship to your region, your order will be canceled and your payment will be refunded.

eticaretPORT Altyapısı Kullanılmıştır